While services on Saturday are largely operating as normal, we have been required to cancel or delay a small number of flights as we work to reposition aircraft and crew across our network.More than 30 flights were cancelled as a result of the Sabre system outage on Friday.We are working closely with Sabre to ensure that necessary measures are taken to prevent these outages from reoccurring. While it has since been resolved, the impacts on our guests were felt right across our domestic network, and on behalf of Virgin Australia, we apologise for the disruption to their weekend travel plans. Sabre, which is a third-party IT system we use for check-in, boarding and flight bookings, is investigating the cause of the outage. Virgin Australia was one of many airlines globally to experience an outage with the Sabre booking system. The worlds largest airline reservation system, operated by Sabre Holdings Corp., went off-line yesterday, leaving airlines including US Airways Group Inc. Updated, 11:12am AEST: Sabre comments included.Comments from a Virgin Australia Group spokesman: After Virgin threatened legal action, the matter was eventually settled out of court. In 2011, the airline suffered an 11-day outage due to a failure of the Navitaire system.
Virgin Australia rolled out Sabre to replace the company's previous Navitaire system, which had a history of outages. For the first time, computers were connected together through a network that allowed people around the world to enter data, process requests for information and conduct business. "We are working closely with Sabre to ensure that necessary measures are taken to prevent these outages from reoccurring." The Sabre (Semi-Automatic Business Research Environment) central reservation system, which was originally a part of American Airlines, pioneered online transactions. SABRE Offsite Link (Semi-Automatic Business-Related Environment), an online airline reservation. "While it has since been resolved, the impacts on our guests were felt right across our domestic network, and on behalf of Virgin Australia, we apologise for the disruption to their weekend travel plans," the airline's spokesperson said. American Airlines Electronic Reservations Processing System. Virgin also issued an apology to impacted customers. We're working to get you on your way as soon as possible," Virgin Australia tweeted. To all our guests travelling this evening and ahead of the weekend, thank you for your patience tonight. "We're pleased to let you know the global system outage has been resolved. The outage was resolved three hours after Virgin Australia first issued its statement on Twitter at 5:20pm AEST that warned of the outage. Dell/EMC is working to understand why the failure occurred."
"Dell/EMC has confirmed it experienced a hardware redundancy failure that impacted Sabre's system, including PSS and check-in," Sabre told ZDNet. Sabre blamed the outage on its hardware provider, Dell EMC. "Sabre, which is a third-party IT system we use for check-in, boarding and flight bookings, is investigating the cause of the outage," Virgin Australia spokesperson said in a statement. Virgin Australia was forced to cancel more than 30 flights on Friday, while a "small number" of flights on Saturday were cancelled and delayed as the airline worked to "reposition aircraft and crew across network".
American Airlines, Alaska Airlines, and JetBlue were also impacted. The source of the outage was Sabre, a third-party IT system used by the carriers for check-in, boarding, and flight bookings. Virgin Australia was among the handful of airlines worldwide whose flights were impacted by a global IT systems outage on Friday afternoon.
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